“This page is dedicated to our Residents, the Community and the RHA Team.
The Rockford Housing Authority believes that an informed person
has power to
make knowledgeable decisions.”

Laura Snyder,
RHA Chief Executive Officer

New Face Mask Requirements

“Illinois has had a mask mandate since May 1 of this year, and in most establishments, people are adhering to it, but it’s important that we treat hospitality employees just as you would in any retail store or establishment,” Pritzker said. “This new requirement asks a little bit more of our residents dining out in order to protect their health and safety and that of our frontline hospitality workers.”

Beginning August 26, 2020, patrons must wear a face-covering during all interactions with staff at Illinois bars, restaurants and other food service areas under new statewide rules announced Monday. The updated regulations make the commonsense courtesy mandatory for customers for the first time.

Illinois Department of Public Health Director Dr. Ngozi Ezike said the updated guidelines aim to make it clear that face coverings should be worn any time people interact with someone outside of their immediate circle. She said going out for food or drinks should not serve as an excuse for people not to take precautions against COVID-19.

“Stop wearing your face coverings incorrectly. You’re literally contributing to infection transmission by doing so, and by contributing to infection transmission, potentially to an additional life that will be lost,” Ezike said. Your mask must cover your entire nose and mouth at all times. If it slips down your mask may be too small.

“To the people who say that face coverings don’t work: You are simply wrong,” she added. “It doesn’t matter what video you saw on the internet or the fake headline you read, please know that face coverings do save lives, but they must be used in conjunction with social distancing and hand-washing.”

The governor said the policy was aimed at reducing the risk of airborne transmission by restricting the amount of droplets in the air.

“Remember how COVID-19 transmits. It is essentially your saliva becoming aerosolized when you’re speaking,” Pritzker said. “The idea is to make sure that the masks are being worn when the servers are coming to your table so you’re not exposing them, making sure that at all times when you’re not eating that you’re wearing a mask, trying to, again, keep the aerosolization and, more importantly, the viral load down.”

Under existing rules implemented as part of Phase 4 of Pritzker’s Restore Illinois re-opening plan, all patrons are required to wear masks when on the premises of bars or restaurants except while eating or drinking at a table or bar. The updated guidelines are intended to make interactions with patrons and staff safer, according to state officials, who said it was crafted along with trade groups like the Illinois Restaurant Association, or IRA.

Illinois Coronavirus Helpline:

Illinois officials say a state helpline has been set up to provide emotional support and quick answers to questions about the coronavirus pandemic. Illinoisans can text “TALK” to 55-2020 (or “HABLAR” for Spanish), and within 24 hours, they will receive a call from a counselor. Residents can also text keywords such aS “UNEMPLOYMENT,” “FOOD,” or “SHELTER,” to the same number to receive additional information about those topics

Pritzker: Update on Restore Illinois

Illinois Governor JB Pritzker provided an update on taking a public health approach to safely reopen our state on a region-by-region basis. There are four regions such as northeast Illinois, north-central Illinois, central Illinois, and southern Illinois. The northern Illinois region, including Winnebago, Boone, Ogle, Stephenson, and Lee counties, are in the North-Central region.

Governor JB Pritzker announced a 5-phase plan to re-open Illinois. We are currently in the Phase 2-Flattening phase.

The governor has announced that phase 3-recovery will include reopening businesses such as manufacturing, offices, hair salons, barbershops, and retail stores. To enter phase 3 the rate of infection among those tested, the number of patients admitted to the hospital, and the number of patients needing ICU beds must be stable or declining. Gatherings of 10 people or less with face coverings and social distancing are still required. As of now, there are no dates for Phases 4 or 5, but the earliest a region can get to Phase 3 is May 29th.


List of the 5 Phases:

For the entire special report on the Coronavirus Briefing from Gov. J.B. Pritzker, Wednesday, May 6, 2020, please follow this link: https://news.wttw.com/chicago-tonight-live-stream-special-report

COVID-19 Resources

This outbreak has had far-reaching effects, including the public at large as well as on travel, supply chains, and economies locally as well as globally.

Many people sheltering at home today in our community naturally have questions: Am I safe? Are my kids safe? Will my savings last, if I have any? When will my children get back to school? When am I realistically going to be able to get back to work? While the short-term future is yet unknown, the leadership Team of the Rockford Housing Authority has taken many steps to provide safely for our RHA residents and our service providers.

As you are aware all RHA offices are closed to the public, and until further notice, all public meetings and personal contact interactions are canceled. This includes all internal and external meetings, events, briefings, HQS inspections that are not health and safety-related, work-order services that are not health and safety-related, and resident activities. The Rockford Housing Authority will continue to remain vigilant about the possible spread of this virus through person to person contact.

For Our RHA Residents

Yes, our sites and main office are staffed. However, following Federal, State, and local declarations and the Center for Disease Control’s recommendations, offices are currently closed for in-person visits.

We ask that residents contact their Property Manager, Specialist or Caseworker via phone or email.

If an appointment is needed one will be scheduled.

NOTE— General Line: 815-489-8500

Yes, rent is due the 1st of each month and should be paid by the 5th in order to avoid late fees or future legal action.

Be sure to contact your Property Manager, Specialist or Caseworker. Provide documentation and/or information regarding the change in income per RHA staff instructions. Staff will then take the necessary actions to complete the rent adjustment.

Currently all inspections outside of initials and health/safety are currently on hold.

RHA will mail you an inspection appointment letter once inspections resume. Our pest control contractor has stated that they will continue to treat units as scheduled. As always, please report any issues to your property management office as soon as possible.

Yes, please continue to report any/all issues to your property management office. “Emergency and Health & Safety” issues are our priority.

NOTE: During normal working hours (M-F 8AM-5PM) contact management office. After hour issues, be sure to call 815-489-8585.

For RHA Residents & Community Neighbors

It’s your hands, anytime you enter your home from outside, after using the bathroom, and after sneezing, coughing, or blowing your nose, wash with soap and water for at least 20 seconds. Your next priority should be your phone. “At my house, we clean phones first because after you wash your hands you don’t want to be grabbing a dirty phone. Most phones can withstand a quick swipe with isopropyl alcohol or some kind of rubbing alcohol — the 70% alcohol you can get at the drugstore.”

Paul Pottinger, MD, an infectious disease specialist in the department of medicine at the University of Washington in Seattle.

Wear disposable gloves to clean and disinfect. Clean the area or item with soap and water or another detergent if it is dirty. Then, use a household disinfectant. The virus dies with the application of one of many products approved by the EPA and good old-fashioned elbow grease to make sure that product gets into every little crack.

Here are links for information of the List N: Disinfectants for Use Against SARS-CoV-2 Other COVID-19 Resources

This list includes products that meet EPA’s criteria for use against SARS-CoV-2, the novel coronavirus that causes the disease COVID-19.

If you’re feeling emotionally overwhelmed, reach out to the Crisis Text Line. They will help guide you to create a plan to stay safe and healthy. Text HOME to 741741 to connect with a Crisis Counselor. They are here to help you and are available 24/7. You’ll receive an automated text asking you what your crisis is. Within minutes, a live trained crisis counselor will answer your text. They will help you out of your moment of crisis and work with you to create a plan to continue to feel better. This for any painful emotion for which you need support.

The coronavirus outbreak is rapidly evolving. To stay informed, check the U.S. Centers for Disease Control and Prevention as well as our local health department for updates. Please see the many additional resources below.

The enemy we are facing is very good at what it does; we are not failing. We need everyone to hold the line as the epidemic inevitably gets worse with social distancing. The Centers for Disease Control and Prevention (CDC) officials are suggesting to limit a person’s risk of exposure or of spreading the virus, which the CDC states that it is transmitted through droplets from coughs and sneezes between people who are up to six feet apart from one another —This is “social distancing.”

Regarding Questions on COVID-19 Testing:

“If an individual is experiencing symptoms of COVID-19 including fever, shortness of breath and cough, they call their healthcare provider.

The healthcare provider will consider these symptoms, travel history, possible exposure to a known case, and any underlying health conditions specific to that patient when evaluating the need for testing for COVID-19. If COVID-19 testing is needed, healthcare providers collect the specimens that are then sent to a State or private lab for testing.

The healthcare provider will determine if you need to be tested for COVID0-19 and may recommend that you stay home and provide self-care if you have mild symptoms. Those individuals who have no symptoms, do not need to be tested.

The positive cases of COVID-19 reported by the Illinois Department of Public Health and the Winnebago County Health Department include all positive tests that were submitted to the state or private lab for testing.”

Source: Winnebago County Health Department


CARES Act Loans: The Coronavirus Aid, Relief, and Economic Security Act

In the newly released stimulus package, there’s an initial 350 billion dollars for small business relief. This program waives many of the traditional SBA requirements, and it’s available for sole proprietors up to businesses with 500 employees.

Under the bill, you can use funds from the loans to pay your employees and cover certain other expenses like utilities or insurance premiums. And you can apply for loan forgiveness if you meet certain requirements. Additionally, businesses applying for these loans can receive an advance of $10,000 within three days of submitting their application.

Contact your local financial institution or find an approved lender using Lender Match.

The SBA Coronavirus Center has more information on requirements, processes, and options.

They are also offering some creative solutions for schools and nonprofits. You can learn more about their platform and learn how to use it in their coronavirus support center.

For All Information & Concerns

For Administrative needs, you may phone 815-489-8500.

You can also reach out via the RHA WEBSITE.

For any questions or concerns regarding the above practices, please call your program manager or Director.

For Emergency Service

In case of criminal or life-threatening emergency Please Dial 911

If you have any information or concerns to share with
security please call:

Confidential Hotline: 815-489-8549

Rockford Non-Emergency: 815-966-2900


For Rockford Housing Authority Employees


As with all other agencies throughout our country, we are doing our best to navigate the uncharted territory of CoVid19. Your executive team continues to monitor this crisis and adjust our policies and practices where needed. Amid today’s challenges, our employee’s safety, health, and the well-being of our residents remain a top priority. As this situation evolves, we will continue to update you, and we encourage you to use all available resources to stay well educated on practical measures you can take to limit your exposure to this virus.

The majority of the population that we serve is one that is the most vulnerable to this virus. Therefore, we must remain in operation and be vigilant in our practices to maintain a safe and sanitary environment. We will continue to follow the methods that were put in place recently until further notice.

How long does COVID last on surfaces

As you are fully aware, when someone who is infected coughs or sneezes, they send droplets containing the virus into the air, and a healthy person can then breathe in those droplets. However, as you may know, you can also catch the virus if you touch a surface or object that has the virus on it and then touch your mouth, nose, or eyes. This could be a contaminated roll of toilet paper, a doorknob, or even a plastic water bottle. Find out more here and find a downloadable 11×17 poster to hang up in your house, office, or place of business.

Detailed Advice From Doctors and Health Policy Experts in the
Rockford Community, The State Of Illinois, and at The National Level

The Links below are compiled resources on how to prevent spreading the disease,
help for vulnerable populations, and the most current information you may find useful.

Click HERE to view grocery store hours. Note the special times set aside for senior citizens and at-risk people to shop.

Click HERE for a list of restaurants that remain open for delivery and/or carry out. This list will be updated continuously.

Click HERE for information from RPS205 regarding distribution of student meals.

The RPS 205 Nutrition Services team will provide meals to students from 9-10:15 a.m. starting Wednesday, March 25, Monday through Friday. Meals will be available at six locations:

  • East High School, 2929 Charles St. – Food pickup map
  • Flinn Middle School, 2525 Ohio Parkway – Food pickup map
  • Guilford High School, 5620 Spring Creek Road – Food pickup map
  • Kennedy Middle School, 520 Pierpont Ave. – Food pickup map
  • Two-Way Language Immersion at Barbour, 1506 Clover Ave.
  • Conklin Elementary School, 3003 Halsted Road

Click HERE for information regarding United Way’s 211 program that connects people to resources. (Additionally, United Way of Rock River Valley has established a COVID-19 Emerging Needs Fund to support the needs of residents and their children to help alleviate hardships they may be experiencing due to the COVID -19 pandemic. An anonymous donor helped establish the fund with an initial $10,000 gift. Contributions, large and small, are being sought from area businesses and individuals.

There are local agencies offering childcare support and services during the COVID-19 crisis. They are listed below, along with the specifics on their availability.

  • YMCA — Available to first responders and medical providers. Call 815-489-1252.
  • Mother House Crisis Nursery — Opening Monday through Friday, 10 a.m. to 3 p.m., for parents to get essential items like diapers, food, etc. Call 815-962-4858.
  • YSN — Open; emergency teen shelters running as usual, crisis intervention running as usual. Call 815-986-1947.
  • St. Elizabeth’s — Pantry open. Call 815-969-6526.
  • DOC – The Kid’s Place I & II — Open to families with court cases only.
  • Trinity Day Care — Open to current families only. No new enrollments. Call 815-986-5437.
  • Circles of Learning Day Care — Open with temporary hours of operation to current families only. Effective March 19 through March 30, hours of operation are 7:30 a.m. to 5:30 p.m. No new enrollments. Call 815-226-8715.

The Northern Illinois Food Bank is offering support, including a list of the food pantries and programs nearest you. Go to solvehungertoday.org/coronavirus for more.

I need additional help. Who do I contact?

If you’re in need of assistance due to hardships presented by the COVID-19 pandemic, you can call 211 any time of day to be put in touch with local resources and assistance.

Click HERE for a list of “Museums, Zoos, and Theme Parks Offering Virtual Tours.”